Shipping policy

Fast and Reliable Shipping

 

At shingarsilky.com , we are committed to delivering fast and dependable shipping services to our valued customers. Confirmed orders are processed and shipped within 1-2 working days. Delivery is estimated to occur within 4-10 days. Please note, however, that delivery times may vary based on factors such as customers' geographic locations, shipping destinations, and the courier partner's delivery timelines in the customer's area.

 

Shipping and Handling Charges

 

Shipping and handling rates are subject to variation based on product specifications, packaging, size, volume, and other considerations. The charges for shipping and handling will be explicitly displayed at the checkout stage, ensuring transparency for customers before making payments.

 

Reasonable Delays in Delivery

 

While we try to ensure timely delivery, unforeseen circumstances such as natural disasters, pandemic-related lockdowns, and bank holidays or other unforeseen events might cause delays in the receipt of ordered goods. We appreciate your understanding and patience in such situations.

 

Cancellation Policy

Cancellations will only be provided before the order has been dispatched. Once the order is dispatched and is with the third party courier service no cancellations will be allowed.

 

Return Policy

 

Quality Control Measures

We take stringent quality control measures at shingarsilky.com to ensure our products are correctly packed and free from manufacturing defects. However, if you receive an incorrect or damaged product, we are here to assist you with the exchange process.

Easy Return/Exchange Process

To initiate a return or exchange, kindly contact us at 9930002195 within 48 hours of receiving the delivery notification. Please include images/videos of the product, including all packaging, covers, and the invoice. The approval of return/exchange is subject to the discretion of Team Shingar.

Eligible Conditions for Return/Exchange

We accept returns or exchanges under the following conditions:

•          Wrong product delivered

•          Expired product delivered

•          Damaged product received (physical damage/tampered product or packaging)

•          Incomplete order (missing products)

For cases of non-delivery (i.e., missing items), kindly notify us within 48 hours of receiving the delivery notification by emailing at customercare@shingarlimited with your order details and order ID.

 

 

Exclusions from Return/Exchange Policy

Please note that damages due to neglect, improper usage, or expected wear & tear are not covered under our Exchange/Returns Policy.

Replacement Products

Monetary refunds for exchanges/refunds or replacements are not provided. However, if you are eligible for a return or exchange, we will dispatch a replacement product (exact or similar) with the earliest possible delivery.

For further details, please refer to our comprehensive Terms and Conditions.